MHFA certification for settlement-sector frontline staff
- Context
- Settlement service providers supporting newcomers and refugees, where staff regularly hear stories of displacement, loss and trauma.
- What I delivered
- Facilitated the official Mental Health First Aid course from the Mental Health Commission of Canada, adapted with newcomer-serving scenarios and discussion prompts drawn from settlement work.
- Result
- Participants completed the course certified, with a shared action plan and shared language for responding when a client or colleague is struggling.

